The provider considers this as the last step of the process, and no additional discussion regarding the complaint will be conducted. A Case ID will be added there, and the final resolution will be granted. If you did not receive a satisfactory response after the first two steps, you will be redirected to the Complaint team. Only if you reach this step will your enquiry be classified as a complaint.

They will review the problem and communicate the latest decision to you The matter will be referred to the Support host’s team leader.

If you are unsatisfied with the result or the problem is not fixed, the provider suggests you ask for a further review.

After analysing it, the operator will try to help you with your problem. An operator will investigate the query and make notes of your complaint. Here it would be best if you expressed the reason for your discontent.

First, you are advised to contact the support team via live chat or email.

The provider offers complaint support as well. You can enter your question in the first stage, but the support team will not answer it before completing all the steps. If you still attempt to, the provider has the right to remove the bonus and winnings and lock your account without further notice.īesides promotional abuse, the website has a section for irregular play, which can help new players understand better the risks involved when entering a promotion.įirstly, you cannot place a bet larger than 20% of the value of the initial The Grand Ivy Casino bonus code until the wagering requirements have been met.

You cannot play a game that does not permit bonus money.

Creating more than one Account to claim The Grand Ivy Casino bonus codes.

Using special software or taking advantage of system bugs.

Depositing and withdrawing funds soon after depositing and wagering just over one time, the amount.

Working in a syndicate or teams with other players to abuse promotions or cheat.

Even if specific offers have been advertised on a particular game, the promotion may be valid for other games, which are listed in the Terms & Conditions.If the wager used cash and bonus funds, the winnings would be distributed accordingly.The bet will be deducted from the Bonus Balance if this amount is unavailable. The wager will be deducted from the player’s cash balance.The operator limited the winnings and the withdrawals for all types of offers to NZ$100.You cannot claim multiple bonuses per deposit.We suggest checking the Promotional Terms & Conditions section for a complete list of games and their contributions.

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